Terms & Conditions
This English translation is provided for convenience. If there is any discrepancy, the Spanish version prevails.
1. The service
Pronto is a tool that lets you view, split and pay a restaurant bill from your phone. Pronto facilitates the payment; it does not prepare, serve or sell food.
2. Your relationship with the restaurant
Your purchase is a contract between you and the restaurant. Any claim about the food, the service or the amount of the bill must be resolved directly with the establishment.
3. Payments
- Payments are processed by Stripe. By paying, you also accept Stripe’s terms.
- Each payment settles directly in the restaurant’s Stripe account; Pronto never holds your money at any point.
- The amount is calculated and verified on our servers at the time of payment.
- Pronto charges the restaurant a monthly fee to use the service. You are not charged anything: there is no fee on your payment.
4. Refunds
Refunds are authorized by the restaurant. Email us at soporte@prontopay.mx and we will help you arrange it with the establishment.
5. Acceptable use
You must not attempt to alter amounts, impersonate another guest, or access checks or tables that are not yours.
6. Availability
The service is provided “as is.” We may suspend or modify it for maintenance or for reasons beyond our control.